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If you are helping your child to use www.oxfordlearn.com you can request help, including reset passwords, by contacting Customer Support at eltsupport@oup.com or +44 (0)1865 354500.
Important:
You will need to correctly answer your child's security question before receiving any specific information about his/her account. You will also need to provide either the username or an access code used on the account.
If the account was created by a school then they will also be able to help with log in issues.
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