Teacher and administrator FAQs

Yes, but you will need to enter some additional information when you first sign in, such as selecting a security question in case you forget your password, and agreeing to the Terms and Conditions.

Teachers and administrators can join an existing organization account that has been set up on Oxford Learn. Please speak to your organization administrator to ask for a joining code. See Joining a class or organization for more information.

If you are the school administrator or a private teacher, you can set up a new organization account by clicking Register an organization on the left and following the onscreen instructions.

Once you are registered as a teacher or administrator, you can set up a class and link a course to it to use the course as a teacher.

If you see the message ‘The code you have entered is incorrect. Please try again.’, it might be because:

•The code has been used already

•The code was entered incorrectly. In this case, check your code carefully and try again

If you continue to have problems, click the Apply for an organization account button to apply for a new organization account.

There are three ways:

1.In their course book (usually on a card in the back of the book, or on a disc).

2.On an access code card.

3.As a standalone code, which are available for purchase for some courses on our website www.oup.com/elt.

Teacher administrators and organization administrators can set up a class and link a course to it. To do this:

1.Click Manage classes on the left,

2.Click Create a new class, enter a name and then click Continue.

3.Click Add a course to select the relevant course.

4.Click Invite new users or Add users to create your students in the class.

If you are a teacher, please speak to your organization administrator to check the classes you have access to.

Your students might be completing the exercises for self-study and not in your class.

Click Manage classes on the left and then click the Edit link next to the class name. Scroll down to the Users section. If the students’ names are there, and you cannot see their names in the Gradebook for the course, they have not completed the joining process in full.

Ask your students to sign in to www.oxfordlearn.com and click the Use content with [class name] button under the course.

To use the course again, your student will need a new access code. Access codes are available:

•In a new copy of the course book.

•As an access code card, which are available for purchase for some courses from bookshops and online retailers.

•As a standalone access code, which are available for purchase for some courses on our website www.oup.com/elt.

Students can enter their new access code by clicking the Renew licence button under the course title on their account.

Yes, you can. Enter the joining code given to you by your new organization administrator by clicking Join on the left and following the instructions onscreen.

Teachers and administrators can add most courses to a class without the need for an access code. Click the Edit link next to your class, then click Add a course to view a list of available courses.

Some courses require an access code before you can add them to your class. If you do not have a teacher or moderator access code for the course you would like to add, please contact your local OUP Representative.

Your course will need to be created for your class. This usually takes 5 to 10 minutes. When the course is ready, click the course name.

If you see an error when you are adding a course to your class, contact Customer Support at eltsupport@oup.com for help.

When a class is created, the website automatically generates a Student joining code and a Teacher joining code for the class. Both are found under Joining codes when viewing the class.

You might not have followed the template correctly in your Excel/CSV file.
Please download the Error report by clicking the Excel or CSV link in the Error report column to find out why the students were not imported and what to do to correct your file.

Teacher administrator and organization administrators can reset a student's password following these steps:

1.Click Manage users on the left.

2.Enter the name of the user and click the Search button.

3.Click Edit link beside the user's name.

4.Click Change password manually and enter a new password into both boxes.

5.Click the Save button.

Teachers and administrators have unlimited access to most courses they have added to classes.
This does not apply to Oxford Teachers’ Academy (OTA) courses. Moderators can access these courses for 12 months.

In this case, they will have been working for self-study, but can join a class at any time (using the student joining code created by the system when an administrator creates a class).
When the student transfers from self-study to the teacher-led course they will need to start the exercises again.

They can start work as a student normally would, just as a student joining a class halfway through would need to start a new print workbook.

To check that your computer meets the requirements, please see the system requirements page.

Your students may be completing the exercises in a self-study course and not in your class.
Ask your students to sign in at www.oxfordlearn.com and click the Use content with [class name] button under the course title.
If your students do not see a link, it could be that they are using the course in the class, but have not started the course exercises yet. Ask them to enter the course by clicking the course title on their account.

Once you have entered your course:

1.Click the Content tab.

2.Click the unit you want to hide. In the top right of the page, you will see Visible.

3.Click on the word and select Hidden.

4.The unit is now hidden from your students.

Repeat the steps for any other units you want to hide.
If you would like to, you can hide whole modules or individual exercises.

Your time zone is set on your Oxford Learn account and applies to all of the courses you teach. To change your time zone:

1.Click the My details link on your account homepage.

2.Under Time zone, select your local time zone from the list.

3.Click the Save button.

Most of the activities are automatically accessible to your students.
To assign specific units to your students:

1.Click the Content tab.

2.Click on the relevant unit.

3.Click Add restrictions under the unit number and title.

4.Further options now appear:

•Set a start and end date to choose when a student can access the unit (note – they will not be able to access the exercises outside of the date range you choose).

•Set a due date to let students know of the deadline (note – they can still access the exercises after this date).

5.Click Update.

You can assign content unit by unit, or exercise by exercise.

To assign exercises, choose the exercise, click on the arrow next to the exercise, select Edit Properties and repeat the steps above from step 2.

Students can always redo the exercises by clicking Try again. Only the grade of the first attempt is recorded in the Gradebook.

No, they don’t. They can either refer to the Planner or view Upcoming Tasks on the left of the content area in the course.
You can send students a message if you would like to by clicking Add a message on your home page or clicking Add message on the Manage class page.

Look at the Gradebook and User Progress in the Tracking tab within the course. They will give grades and other progress information.

This is done for you in the Gradebook and User Progress pages, and teachers can download the data in both Excel and CSV formats.

They can sign in with their child’s login details and see the Gradebook and User Progress pages.