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When I try to log in it says my account is locked, what should I do?
Your account will be locked after more than 10 unsuccessful login attempts.
To get your account unlocked, contact Customer Support at eltsupport@oup.com with the answer to your security question, plus either your username or an access code that you have used.
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I have forgotten my password. How do I request a new password?
Click the Forgotten your username or password? link on the log in page. Then, enter your email address and click Next.
You will receive an email with a link to reset your password.
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I have registered without an email address, how do I reset my password?
Contact Customer Support at eltsupport@oup.com with the answer to your security question, plus either your username or an access code that you have used.
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I have forgotten my username and password. What can I do?
Contact Customer Support at eltsupport@oup.com with your name, the answer to your security question, plus an access code that you have used.
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How do I change my password on the site?
Click the My info link at the top of your account homepage, then click the Change password link.
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I don’t remember my security question and answer. What can I do?
Contact Customer Support at eltsupport@oup.com with your name, the name of your class (if you have joined one), the name of the course you have access to, plus an access code that you have used.
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