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When I try to sign in it says my account is locked, what should I do?
Your account will be locked if you try to sign in with the wrong details too many times.
To unlock your account, click Forgotten your username or password? at www.oxfordlearn.com and enter your registered email address. A link will be emailed to you with instructions to change your password. Your account will be unlocked for you.
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I have forgotten my password. How do I request a new password?
Click Forgotten your username or password? at www.oxfordlearn.com and enter your registered email address. A link will be emailed to you with instructions to change your password. Your account will be unlocked for you.
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I have registered without an email address, how do I reset my password?
Ask your teacher or school administrator to change your password for you.
If this isn’t possible, contact Customer Support at eltsupport@oup.com with the answer to your security question, plus either your username or an access code you have used.
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I have forgotten my username and password. What can I do?
Ask your teacher or school administrator to check your details for you.
If this isn’t possible, contact Customer Support at eltsupport@oup.com with the answer to your security question, plus either your username or an access code you have used.
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How do I change my password on the site?
Click My details at the top of your account homepage, then click the Change password link.
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I don’t remember my security question and answer. What can I do?
Contact Customer Support at eltsupport@oup.com with your name, the name of your class (if you have joined one), the name of the course you have access to, plus an access code you have used.
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