Student FAQs

Your access code might be on a card, in a book or in an email. It has 12 numbers and looks like this: 1234-5678-9012.

You might have registered and used your access code already.

•If you see the error message ‘This access code has already been used’, it means that the access code has already been registered.

•If you see the error message ‘The code you have entered is incorrect. Please try again’, it means that the access code was entered incorrectly. Check the number carefully and try again.

Please note: access codes are single-use, so you will not be able to register a code twice.

•If you bought your book second-hand or borrowed it from a library, unfortunately, you will not have access to online materials using this code.

•If you bought your book under the impression it was new, we recommend that you return it to the shop you bought it from for a refund or exchange.

Access codes are available separately for some courses. Please ask your teacher where you can get an access code for your course, or contact Customer Support at eltsupport@oup.com.

Effective Academic Writing is not available on www.oxfordlearn.com. Instead, you will be able to use the online materials at: www.effectiveacademicwriting.com.

You will need a student joining code from your teacher/school to join their online class. Please ask your teacher for the student joining code.
If you have the student joining code, see Joining a class for more information.

No, you can use the course for self-study. If you use this option, your teacher won’t be able to see your marks or progress.
If you start completing exercises as self-study, and then you join a class later, the work you had done independently will not be visible to the teacher and you will need to start the course again.

Your teacher might have given you a student joining code to join your online class.

1.On the homepage, click Join on the left.

2.Enter the Student joining code you have been given and click Continue.

3.Click OK.

4.Enter any additional details requested by your school.
Ask your teacher for a joining code if you do not have one. If you do not have a joining code, you can enter one later when your teacher gives it to you.
A student joining code is usually the letter S followed by a 12 digit number. For example: S123412341234.

To use the course again, you will need a new access code. Please ask your teacher where you can get a new access code, or contact Customer Support at eltsupport@oup.com.
To enter a new code and renew your access

1.Sign in at www.oxfordlearn.com.

2.Click the Renew licence button under the course title.

3.Enter your new access code.

4.Click the Continue button.

Please check your spam/junk folder for the email address. If it is not there, contact your teacher and ask for the details.

If you have a student number or ID from your school, you can enter it here. If you do not have a User ID, you can skip the step.

To check that your computer meets the requirements, please see the system requirements page.

Your teacher might not have assigned these units to you yet. Please ask your teacher about these units.

Your teacher might not have assigned these exercises to you yet. Please ask your teacher about these exercises.

You will need the latest version of Adobe Flash player installed to be able to play and record audio (available from http://get.adobe.com/flashplayer/).

You might not have joined your online class fully, and so might have been completing your exercises for self-study.
To complete the class joining process, please click the Use content with [class name] button under the course title.